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If you meet with any question about product delivery, product key, program registration, backup or update and more, please read FAQs on this page and important tips on "Product key" page carefully to figure out whether there are relevant answers you need. If you still have relevant question or problem, please email us.
What is the difference between trial version and full version?
The only difference is that the trial version of TuneClone Audio Converter for Mac can convert only 3 minutes for each song while the full version has no such limit. You need to order the registration code to register the program to get full version.
How can I place an order without credit card?
To place an order by mail, fax, wire, and PO (when applicable) please use the online form by clicking the following URL: https://secure.shareit.com/shareit/checkout.html?productid=300341260 and then choose one of these payment options found in the Payment Method section of the form. Once submitted online, you will find the appropriate information on how to send your payment to our payment service provider.
If you place your order successfully, please send us your order information, we will send you registration information as soon as possible.
How long will it take for the shipment after I order it?
The delivery of Tuneclone Audio Converter for Mac is via download. You can download and install the latest version by clicking http://mac.tuneclone.com/tuneclone-mac.dmg at any time. You will receive the registration name and code immediately after you finish ordering procedures. (* If you do not receive your code after several hours, please check your spam filtering in case that our registration email gets marked as spam and sorted into a "junk" folder or deleted. You may also send email to support@tuneclone.com to request that your code be resent to another email account owned by you.) You can use registration name and code which you received to unlock trial limitation and get full version.
Is the upgrade version free of charge or do I need to pay it again?
It is free to upgrade the program. Below is the procedure:
1. Download the latest version from http://mac.tuneclone.com/tuneclone-mac.dmg
2. Run the program and register it with the registration name and code you have got to get full version.